Privacy & Cookies


This privacy policy sets out how “Ibbotson Industries Ltd t/a The Durham Ox’” uses and protects any information that you give “Ibbotson Industries Ltd t/a The Durham Ox'” when you use this website.

“Ibbotson Industries Ltd t/a The Durham Ox” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

“Ibbotson Industries Ltd t/a The Durham Ox” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 19 September 2016.

What we collect

We may collect the following information:
– name and job title
– contact information including email address
– demographic information such as post code, preferences and interests
– other information relevant to customer surveys and/or offer
– What we do with the information we gather
– We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal Record keeping

We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
  • Whenever you are asked to fill in a form on the website, click the box to indicate that you do want the information to be used for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@thedurhamox.com

Cookies

As part of the new European Union privacy protection laws we are required to inform you when we use tracking features called ‘cookies’.

How we use cookies

“Cookies” are tiny, harmless text files sent to your computer or mobile when you visit a website.
Most websites use cookies, and in our case we use them to understand where visitors are coming from and how they use our website in order for us to constantly improve the website experience.
We don’t use cookies to track individuals or store sensitive information such as your name, address or credit card details.
Third parties (such as online reservations systems, Google and social media websites) that feature on this website may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features.

What to do if you do not consent to us using cookies
If you do not consent to us using cookies you can restrict or delete them from your browser.

Please note if cookies are disabled the online browsing experience “may” be limited.

Privacy Policy

At Ibbotson Industries t/a The Durham Ox (referred to as “we”, “us”, “our”),  we understand that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone that visits our website and only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law, including the General Data Protection Regulation (GDPR).

This privacy and cookie policy will help you understand how we process any and all data collected by us in relation to your use of our website, and what choices you have. 

ABOUT US

Our website, http://thedurhamox.com/ is owned and operated by Ibbotson Industries t/a The Durham Ox England and Wales with registered number 03790289 whose registered address is The Durham Ox, Westway, Crayke, York, North Yorkshire, YO61 4TE and it operates the http://thedurhamox.com/.

Our data protection officer is Michael Ibbotson who can be contacted at enquiries@thedurhamox.com

WHAT INFORMATION DO WE COLLECT?

We collect information about you when you register with us, complete a form on our website or when you place an order with us for our products or services. We also collect information when you voluntarily complete customer surveys, provide feedback, participate in competitions and when you email us or contact us by telephone. Website usage information is collected using cookies.

HOW WILL WE USE THE INFORMATION ABOUT YOU?

We will use this information to provide the products or services requested, to process your order, manage your account, respond to communications from you and, if you agree, to email you about other products and services that we think may be of interest to you.

We use your information collected from our website to personalise your repeat visits to our website. We will not share your information for marketing purposes with companies outside of our organisation.

MARKETING

With your permission we would like to send you information about our products and services, together with details of news and promotions that we think will be of interest to you. We may use your data to contact you by email, telephone, text message and by direct mail. You may opt out at any time.

If you no longer wish to be contacted for marketing purposes, please email enquiries@thedurhamox.com. You can opt out of our email communications by clicking the unsubscribe link at the footer of any email you receive from us.

HOW AND WHERE DO WE STORE YOUR DATA?

We only keep your data if we have a valid legal reason to do so and will only keep it for as long as we need to in order to fulfil our contractual or legal obligations or for as long as we have your permission to keep it. We will conduct an annual review to determine if we need to keep your data. Your data will be deleted if we no longer need it to maintain our obligations or if you have requested that we delete it.

Some or all of your data may be stored or transferred outside of the European Economic Area (“the EEA”).  if we do store or transfer data outside of the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would within the EEA and under the GDPR.

Data security is of great importance to us. We take steps to protect your data by using data encryption on our websites and applications. Our websites are hosted in the UK and are monitored 24/7/365. The servers where they are stored includes firewall protection and secure monitoring software which generates alerts in the event of a hack attempt or the detection of malware.

ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all of your personal information, please email us at privacy@websiteaddress.com. We may make a small charge for this service.

We want to ensure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

COOKIES

Cookies are text files placed on your computer to collect standard internet information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. It may also be used for the purpose of running re-marketing adverts to you about our products and services.

You can set your browser not to accept cookies and can also remove cookies from your browser. However, if you do, some features on our website may not function as a result.

You can find out more information about cookies and how to remove cookies by visiting allaboutcookies.org or cookiecentral.com

OTHER WEBSITES

Our website contains links to other websites. This privacy policy only applies to this website. So, if you follow a link to other websites you should read their privacy policy.

CHANGES TO OUR PRIVACY POLICY

We will keep our privacy policy under regular review and will place any updates on this web page. This privacy policy was last updated on the 6th April 2018.

DISCLAIMER

Whilst we use all reasonable efforts to ensure that the information published on this website is accurate, current and complete at the date of publication, no representatives or warranties are made (express or implied) as to the accuracy, currency or completeness of such information. We cannot accept responsibility (to the extent permitted by law) for any loss arising directly or indirectly from the use of, or action taken in reliance on, any information appearing on this website or any other websites to which it may be linked. We make no warranty that this website is free from errors, defects or viruses. We reserve the right to change, modify, add or remove provisions of this Privacy Policy. Any changes will be shown here and we recommend that you check this Policy form time to time.

APPLICABLE LAW

Any disputes arising from the use of this website shall at all times be governed by the laws of England and Wales and the parties shall submit to the exclusive jurisdiction of the English Courts.

CONTACT US

If you have any queries concerning this Privacy Policy, your personal information or any questions on our use of the information, please email us at enquiries@thedurhamox.com or write to us: The Durham Ox, Westway, Crayke, York, North Yorkshire, YO61 4TE